Shipping and Return Policy

DOCTOR SHUAI COSMETICS

Order Processing Time:

Orders are typically processed from Victoria 3000, Australia within 1-2 business days after payment confirmation, excluding weekends and holidays.

We offer shipping through Australian Post.

Please click here for the Australian post website delivery times

Shipping Methods:

Standard shipping

Same state: 2-4 business days¹

Interstate: 3-6 business days¹

Express Post

Same state: 1-2 business days²

Interstate: 1-3 business days² 

Express shipping options may be available for an additional fee.

¹ While we endeavour to meet this timetable, the actual delivery speed will depend on where in each state/territory the item is being posted from/to, and the level of congestion in our delivery network at the relevant time. All delivery times are based on the number of business days items take to arrive following the day of posting. See delivery times for specific routes.

² Next business day delivery is only available within the Express Post next business day delivery network. The national next business day delivery network operates between capital cities (excluding Darwin; and for Perth, delivery into the CBD only) and some major centres. Express eParcel is not covered in the Express Post guarantee.

International Shipping:

1. • We proudly offer worldwide shipping to bring our skincare products to customers globally.
2. Customs and Regulations:
   • Please be aware that each country has its own customs laws and regulations. While we strive to get your order to you as quickly as possible, we cannot guarantee delivery due to potential customs restrictions in certain regions.
3. Delivery Time:
   • Delivery times may vary based on your location and local customs processes. Please note that these factors are beyond our control, and we appreciate your understanding in situations where delivery timelines are extended.
4. Additional Fees:
   • Customers are responsible for any additional fees, such as customs duties, taxes, or other import charges that may be imposed by the destination country. These fees are not included in the product or shipping costs and are the sole responsibility of the buyer.
5. Shipping Options:
   • We offer standard international shipping. Expedited shipping options may be available for an additional fee. Please select your preferred shipping method during checkout.
6. International shipping times

You can calculate international standard shipping times here

Please ensure that the shipping address provided is accurate and complete to avoid delays or delivery issues.

Shipping Charges:

Shipping charges are calculated based on the destination and the weight of the package. The exact shipping cost will be displayed at checkout before completing your order.

Order Tracking:

Once your order has been shipped, you will receive a confirmation email/SMS with tracking information. You can use this information to track the status of your delivery.

Shipping Delays:

While we make every effort to ensure timely delivery, please note that unforeseen circumstances such as weather conditions or carrier delays may impact delivery times. We appreciate your patience and understanding in such situations.